Small business suffers from owner-operator syndrome.
West Coast Suspensions manufactures and fits specialised suspension systems to vehicles which have to perform in harsh, rugged outback conditions. Their clients include the agricultural, mining and resource industries. It began business in central Perth in 1924 and now operates from premises in Bassendean.
Like many small businesses, West Coast Suspensions ran under a traditional owner-operator structure with director, James McCully involved in every aspect of the business. So when business was brisk, James had little or no time to himself – or to step aside and think about the company’s long term plans.
Realising a restructure was needed, he called in the experts.