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Refine your processes for a more ACCOUNTABLE, profitable and predictable business.

Accountability addresses both your company’s expectation of its employees and your employees’ expectation of the company.

Once you know the why, how and what of a business, it’s important to link each position into the bigger picture so everyone understands their position and is aligned to the overall purpose of the company.

Something as simple as documenting the expectations (KPIs) of each person’s role ensures everyone’s on the same page and encourages them to perform to this level of expectation. If not, then skills gaps can be identified and fixed.

46% of people don’t know what is expected of them in their job.

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The tools.

Organisation charts which link to job descriptions and KPIs
The communication systems to ensure they are discussed and managed

7 steps to a better business.

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